CEO's BizJournals Column

Heinan’s contributions to the American City Business Journals

Stop Asking if Your Business is “Safe” From a Cyberattack

We’ve been hearing about Equifax ad nauseam.   We’ve learned that the Yahoo hack was even worse than we had thought, and that all 3 billion accounts were compromised in their 2013 breach.   If I asked you to, I’m sure you could rattle off at least half a...
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The 3 Levels of IT Support: Knowing Which is Right For Your Business

If I were to ask you what your IT team actually does for your business, what would you say?   Over the past 3 decades I’ve watched my industry slowly split itself into 3 distinct categories, all of which fall under the “IT support” umbrella. While the...
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3 Ways to Set Up Your Outsourced IT Partnership for Success

You did it. You decided that maintaining your company’s technology was not one of your core competencies, and that rather than fussing with it internally like you have been, you’re going to outsource that responsibility to another company.
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Tesla Rules, Apple Drools: The Key to Tech Innovation

I watched Elon Musk’s presentation at the 2017 TED conference the other day.
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How to Set Up Your Mobile Workforce for Success

It’s 2017 – anyone can work from anywhere at any time on any device now, right?
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3 Core Elements of a Security Awareness Training Program

So, you’ve accepted the fact that your employees (including you – and me for that matter!) are far and away your weakest link when it comes to the security of your data.
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Amazon Eats Whole Foods: A Win for All

If there’s a service on this planet that saves me time and effort and frustration, color me interested.   Like most businessfolk (and like most parents), I’m constantly on the move, and I’m constantly looking for ways to move around a little less. Saving...
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Use These 2 Tech Tools to Increase Engagement and Reduce Turnover

Millennials might be the largest generation in the U.S. workforce, but they certainly aren’t the most engaged.   According to Gallup, only 29% of millennials are engaged at work. And this isn’t a group that will remain passive about their disengagement,...
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​OneLogin Hack: Is it Time to Reject Password Managers for Good?

Earlier this month we learned of yet another breach that targeted password management software.   In this instance, hackers accessed OneLogin, a password manager and single sign-on platform, for a full seven hours. They stole a large amount of user data,...
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The Biggest Mistakes Businesses Make With Their Office Moves

Moving to a new space is a pain.   While I have only had to endure a few of these projects personally, I’ve worked with dozens upon dozens of businesses as they’ve moved into, across, or out of the DC Metro area.   And there’s one huge, expensive,...
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