CEO's BizJournals Column

Heinan’s contributions to the American City Business Journals

Why Personal and Work Technology Feel So Different

Is it frustrating for you, too?   You’re at home and all your technology does exactly what you need it to do.   You check in with your family and friends over any number of social media platforms. You pop open your internet browser and have your grocery...
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Why Business Owners Should Turn Their Attention to LinkedIn

I’ve predicted that LinkedIn is going to explode over the course of 2018.   As you might expect, this has gotten me a lot of raised eyebrows over the past couple months. Why LinkedIn? Why now?   Allow me to present my case.  
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The Myth of the Paperless Office

I’ve been hearing empty promises for actual decades.   Remember Wang word processors? How about WordStar?   For years and years the folks marketing these products have been dangling this nirvana of the “paperless office” in front of our faces.   No paper...
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Top 10 Technology Trend Predictions for 2018

It’s that time of year again!   As we cross into 2018, what can we expect to see on the technology side of things? Here are my top 10 predictions.  
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Top 3 Signs You Could Be Getting More Return on Your IT Investment

We can’t avoid spending money on IT.   We can, however, avoid spending money on IT that isn’t properly supporting and advancing our business objectives.   Here are the top 3 signs that you aren’t getting the best value out of your IT spend.  
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How One of the Founders of Trello is Keeping his Remote Workforce Engaged

I recently spoke with Michael Pryor, one of the founders of Trello, about what it takes to keep a widely dispersed workforce effective, productive, and engaged.   If you don’t know about Trello yet (despite there being 25 million registered users), it’s...
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Stop Asking if Your Business is “Safe” From a Cyberattack

We’ve been hearing about Equifax ad nauseam.   We’ve learned that the Yahoo hack was even worse than we had thought, and that all 3 billion accounts were compromised in their 2013 breach.   If I asked you to, I’m sure you could rattle off at least half a...
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The 3 Levels of IT Support: Knowing Which is Right For Your Business

If I were to ask you what your IT team actually does for your business, what would you say?   Over the past 3 decades I’ve watched my industry slowly split itself into 3 distinct categories, all of which fall under the “IT support” umbrella. While the...
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3 Ways to Set Up Your Outsourced IT Partnership for Success

You did it. You decided that maintaining your company’s technology was not one of your core competencies, and that rather than fussing with it internally like you have been, you’re going to outsource that responsibility to another company.
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Tesla Rules, Apple Drools: The Key to Tech Innovation

I watched Elon Musk’s presentation at the 2017 TED conference the other day.
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