Blog

As we explored in our previous article, mergers and acquisitions are prevalent in the managed service provider (MSP) space. If your provider has recently been purchased, you might be feeling some anxiety about the transition – organizations like yours...

There is a lot of merger and acquisition activity in the IT outsourcing industry today, including plenty here in the in the DC area. While this isn’t necessarily a new trend – private equity firms have been busy in the IT space for several years now – it...

Whether you're starting the search for an IT firm or looking to strengthen your partnership with your existing IT team, it's important to determine how your needs as an organization align with what a particular provider will deliver.  We've reached the...

Any time a merger or acquisition happens, there is not only the issue of on-boarding two different sets of employees, but of onboarding two different sets of clients. And sometimes, the latter challenge requires more strategy. When Optimal merged with...

I was on the phone with a prospect the other day and we were discussing cloud options. He said to me: “Yes, I know Optimal Networks bought a cloud company so I’m sure you are trying to get everyone to migrate over.” My response? “We would never urge you...

If you follow my blog, you know that my girlfriend’s car’s transmission just died. What you don’t know is that we bought another car and I was absolutely blown away by what happened during the purchase process. Elaine (my girlfriend) and I had done our...

My girlfriend just found out she needs to replace the transmission in her car. It is going to cost $6000. This, in and of itself, is upsetting because it is a significant investment; what’s more upsetting is the fact that we brought it to the attention...

Wrong. Let’s talk grocery shopping. I love to grocery shop. I am a loyal customer at my chosen grocery store, the staff is always friendly (although I rarely encounter the same person twice), and I have a rewards card which helps inform the coupons I...

Well, does it? What is your remediation plan when your service doesn’t meet your clients’ expectations? The point at which things go wrong—and you begin to respond—is the moment at which your service is judged. For Christmas, I wanted to get my...

I traveled to South Carolina a few months ago to meet some buddies. As always, after I deplaned, I walked over to the Enterprise counter to pick up my car. When I got in my car, though, it was really dirty… so back to the counter I went. The Enterprise...