Blog

A few weeks ago I went to the Maryland Motor Vehicle Administration (MVA). Stop right here. I know what you are thinking… “David is going to tell us another bad service story and this time, I could have written his blog entry because the MVA is...

In July, Forbes put out an interesting piece titled "Why Everyone Should Do Customer Support." Ever since reading the piece, I’ve been thinking about the following line: “By allocating more time to listen you tend to spend less time building and...