Service Delivery in IT

One of the truly great things about working†for Optimal Networks is that when I go home at the end of the day, I am very confident in the fact that we haven't done anything to harm our clients or our reputation. Our values dictate how we conduct our dealings with clients and partners. The philosophy is simple; tell the truth, do the right thing, and everyone benefits. It means that we owe a duty to the people we interact with to make our dealings fair and mutually beneficial for both sides; what could be simpler than that? Great service is the inside of the organization turned outward, and the result is a theme that drives our commitment to quality service delivery (that's a mouthful!). Why is this important? You'll see...

The industry I am so proud to be a part of is crowded with organizations and individuals who think it is possible to deliver quality service on one hand, but operate free of ethics on the other. It is the reason why so many are distrustful of our profession, and honesty, they have a right to be. How many times have you had an interaction that left you more frustrated than you were when you started? I don't know of anyone who wants a relationship with an organization that says alot about value, but has no idea how to show it to you. Service and Ethics are bonded together and one cannot be realistically separated from the other. How can you hope to be a service company, if you do so through mistrust and deceit?† What do you have to offer clients if your organization neither values nor understands the importance of building a solid reputation in the marketplace?